BILL AND STATEMENT DESIGN
Our statement and bill designs reduce customer queries, increase brand loyalty and result in quicker payments.
Nobody likes getting bills. Yet as these are the most frequent and key form of customer communications sent by an organisation – it’s important to get them right.
Intelligent bill and statement design
Our best practice statement and bill redesigns make information accessible.
Clear layouts, plain language and upfront summaries mean a better experience for your customers – with everything they need at a glance.
Why redesign your statements and bills?
Our statement and bill designs:
- mean customers pay quicker
- give a better customer experience with clear, upfront information
- reduce customer queries and ease the burden on your call centre
- feature transpromotional targeted messaging to make the most of your data and technology
- meet industry regulations so your business is always compliant.
RETURN ON INVESTMENT
- 10% increase in customer satisfaction and reduction of customer service representatives by 28 full-time staff – T-Mobile
- Improved JD Power customer satisfaction score from 4th to 2nd – EDF Energy
- Saved £169,000 design and print costs – Royal Mail
- £300 million additional income compared with the same six-week period in the previous year – HM Revenue & Customs (HMRC)
- Reduced sheets used in consumer bills by 50% – British Gas
- Reduced customer complaints by 50% – Yorkshire Water
RELATED WORK
