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CONTACT US ABOUT Letter design and customer communications

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Privacy statement

BoagMcCann is committed to protecting your privacy. We will only use any information that we collect about you in accordance with the Data Protection Act 1998. This form asks you to submit your name and contact details. We ask for this information so that we can respond to your enquiry. We will never pass on this information to third party organisations or send you unsolicited mail. We are required to be open about our use of personal data and you are entitled to ask about the data that we hold about you. We welcome any such enquiries and will delete any data at your request.

LETTER DESIGN AND CUSTOMER COMMUNICATIONS

Our on-brand customer communications engage customers, reinforce loyalty and increase marketing opportunities.

Customer service letters are often dull and full of jargon and irrelevant information. With our letter design and customer communications, your customers are engaged from the start.

Effective communications

Debt collection, customer service, direct marketing. Whatever the letter, we can make it more effective.

We audit, rewrite and design letters and communications with appropriate tone of voice, logical structure and targeted messaging to make them work harder.

Why refresh your letters and communications?

  • Clear, approachable language brings quicker responses and repeat business
  • Appropriate content keeps customers reading
  • Brand tone of voice engages customers throughout their journey
  • Intelligent design cuts paper and print production costs
  • Effective layouts leave room for related marketing.

Contact us about your customer communications

RETURN ON INVESTMENT

  • 20% saving in print and production costs for annual customer mailing – Scottish Life
  • 15% increase in product take-up in response to balance transfer mailer  – Tesco Bank

RELATED WORK

RBS
 
 Coming soon
Sainsbury’s Bank
 
 Reduced churn and increased upsell via integrated product leaflets and letters for Sainbury's Bank.
Tesco Bank
 
 Increased response rates for Tesco's credit card balance transfer offer.
Pepco
 
 Coming soon
Volkswagen Financial Services
 
 Improved customer account management letters for six vehicle brands for Volkswagen Financial Services.
Aktiv Kaptial
 
 Print economies and increased account settlements for Aktiv Kapital.