CLIC Sargent forms design
Sector
Public
Returns on investment
- 90% reduction in form and leaflet page length
Client quote
The strength of the BoagMcCann team and their enthusiasm for the project greatly impressed me. Working to very tight deadlines we were able to develop a strong case for reviewing the DLA claims process and to demonstrate to government how a better use of design principles could improve outcomes for claimants and claims assessors alike.
David Webster
Campaigns and Government Relations
Project tags
The process for claiming Disability Living Allowance is overly complex – costing the government in excess of £40m annually…
… we assessed how the form could be improved to reduce repetition and unecessary complexity.
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Before: 40-page form and leaflets, not tailored to individuals |
After: Pre-filled, shorter claim form tailored to children with cancer |
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