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EDF Energy B2B invoice and contract offer design

Sector

Utilities

Returns on investment
  • Improved JD Power customer satisfaction from 4th to 2nd
Other projects for this client
  • Letter design and customer communications
Project tags

Our B2B invoices and contract offer documents for EDF Energy customers respond to business account customer needs.

  • Invoices show charges logically presented with clear subtotals
  • Opening and closing balances are provided to show account status – with clear presentation of this invoice’s total for reconciliation with customers’ monthly accounts
  • Contract offers provide more comprehensive site information in easy-to-scan subsections.

Before: Invoice and contract offer

After: Invoice and contract offer

RELATED WORK

HM Revenue and Customs
 
 Our redesigned HMRC Self Assessment reminders increased payments by £300 million.
British Gas
 
 Reduced sheets used in British Gas consumer bills by 50%.
Scottish Life
 
 Our Scottish Life ‘with profits’ bonus mailing significantly reduced customer service calls.
T-Mobile
 
 Our bills for T-Mobile reduced bill-related helpline calls – saving 28 full-time staff.
Yorkshire Water
 
 Reduced customer complaints by 50% for Yorkshire Water.
Royal Mail
 
 Improved payment speed, reduced helpline calls and improved customer satisfaction for Royal Mail.
EDF
 
 Improved EDF Energy's JD Power CSAT from 4th to 2nd.
Southern Water
 
 Coming soon
ARVAL
 
 Coming soon
Coutts
 
 Coming soon
3 Mobile
 
 One-sheet bill with improved customer experience for mobile brand '3'.