BoagMcCann http://www.boagmccann.com We’re experts in information design. Wed, 04 Apr 2012 17:01:28 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 HM Revenue and Customs http://www.boagmccann.com/hm-revenue-and-customs/?utm_source=rss&utm_medium=rss&utm_campaign=hm-revenue-and-customs http://www.boagmccann.com/hm-revenue-and-customs/#comments Wed, 27 Jul 2011 13:40:20 +0000 ctrlshiftdesign http://www.boagmccann.com/?p=216 Continue reading →]]> Returns on investment
  • £300 million additional income compared with the same six-week period in the previous year
  • 51,000 fewer debt cases needed due to account settlement
Other projects for this client
  • Language style guides and toolkits
  • Letter design and customer communications
  • Form design
]]> http://www.boagmccann.com/hm-revenue-and-customs/feed/ 0 British Gas http://www.boagmccann.com/british-gas/?utm_source=rss&utm_medium=rss&utm_campaign=british-gas http://www.boagmccann.com/british-gas/#comments Wed, 27 Jul 2011 13:35:16 +0000 ctrlshiftdesign http://www.boagmccann.com/?p=232 Continue reading →]]> Returns on investment
  • Reduced sheets used in consumer bills by 50%
  • £1.39m benefits over five years based on strategic document composition recommendations
Client quote

We really enjoy working with BoagMcCann on our bill design work. Their expertise comes with a delightful mix of passion and enthusiasm. It’s no surprise their business and successes continue to grow.

Jane Saint
Bill Change Manager

Other projects for this client
  • Letter design and customer communications
  • Business case and strategy development
  • Template design and development
]]> http://www.boagmccann.com/british-gas/feed/ 0 Business Stream http://www.boagmccann.com/business-stream/?utm_source=rss&utm_medium=rss&utm_campaign=business-stream http://www.boagmccann.com/business-stream/#comments Wed, 27 Jul 2011 13:30:31 +0000 ctrlshiftdesign http://www.boagmccann.com/?p=235 Other projects for this client
  • Bill and statement design
  • Letter design and customer communications
]]> http://www.boagmccann.com/business-stream/feed/ 0 MetLife http://www.boagmccann.com/metlife/?utm_source=rss&utm_medium=rss&utm_campaign=metlife http://www.boagmccann.com/metlife/#comments Wed, 27 Jul 2011 13:20:06 +0000 ctrlshiftdesign http://www.boagmccann.com/?p=241 http://www.boagmccann.com/metlife/feed/ 0 Nationwide http://www.boagmccann.com/nationwide/?utm_source=rss&utm_medium=rss&utm_campaign=nationwide http://www.boagmccann.com/nationwide/#comments Wed, 27 Jul 2011 13:15:20 +0000 ctrlshiftdesign http://www.boagmccann.com/?p=244 Continue reading →]]> Returns on investment
  • Most successful online mortgage switching application form
Client quote

Through stakeholder interviews and customer research BoagMcCann quickly gained an understanding of our needs and converted these into a very usable suite of design guidelines.

The output has considerably improved the ability of my designers to promote and communicate a consistent approach to designing online forms.

Brendan Hamley
e-Experience Manager

Other projects for this client
  • Form design
  • Language style guides and toolkits
]]> http://www.boagmccann.com/nationwide/feed/ 0 NS and I http://www.boagmccann.com/ns-and-i/?utm_source=rss&utm_medium=rss&utm_campaign=ns-and-i http://www.boagmccann.com/ns-and-i/#comments Wed, 27 Jul 2011 13:10:30 +0000 ctrlshiftdesign http://www.boagmccann.com/?p=253 http://www.boagmccann.com/ns-and-i/feed/ 0 CLIC Sargent http://www.boagmccann.com/clic-sergent/?utm_source=rss&utm_medium=rss&utm_campaign=clic-sergent http://www.boagmccann.com/clic-sergent/#comments Wed, 27 Jul 2011 13:05:01 +0000 ctrlshiftdesign http://www.boagmccann.com/?p=355 Continue reading →]]> Returns on investment
  • 90% reduction in form and leaflet page length
Client quote

The strength of the BoagMcCann team and their enthusiasm for the project greatly impressed me. Working to very tight deadlines we were able to develop a strong case for reviewing the DLA claims process and to demonstrate to government how a better use of design principles could improve outcomes for claimants and claims assessors alike.

David Webster
Campaigns and Government Relations

]]> http://www.boagmccann.com/clic-sergent/feed/ 0 RBS http://www.boagmccann.com/rbs/?utm_source=rss&utm_medium=rss&utm_campaign=rbs http://www.boagmccann.com/rbs/#comments Wed, 27 Jul 2011 13:00:36 +0000 ctrlshiftdesign http://www.boagmccann.com/?p=385 http://www.boagmccann.com/rbs/feed/ 0 Scottish Life http://www.boagmccann.com/scottish-life/?utm_source=rss&utm_medium=rss&utm_campaign=scottish-life http://www.boagmccann.com/scottish-life/#comments Wed, 27 Jul 2011 12:55:11 +0000 ctrlshiftdesign http://www.boagmccann.com/?p=391 Returns on investment
  • 20% saving in print and production costs
Other projects for this client
  • Letter design and customer communications
]]> http://www.boagmccann.com/scottish-life/feed/ 0 T-Mobile http://www.boagmccann.com/t-mobile/?utm_source=rss&utm_medium=rss&utm_campaign=t-mobile http://www.boagmccann.com/t-mobile/#comments Wed, 27 Jul 2011 12:50:27 +0000 ctrlshiftdesign http://www.boagmccann.com/?p=320 Continue reading →]]> Returns on investment
  • 10% increase in customer satisfaction
  • Reduction in 28 full-time equivalent Customer Service Representatives in the call centre
Client quote

BoagMcCann have been a real support on this project maintaining high quality standards as well as giving expert guidance.

John King
Senior Product Manager for CRM & Billing

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