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Lasting Power of Attorney forms design

Sector

Public

Returns on investment
  • Reduced forms submitted with errors from one-in-three to one-in-eleven
  • Reduced form length from 26 pages to 11 pages
Project tags

Our Lasting Power of Attorney redesign reduced the number of forms submitted with errors from one-in-three to one-in-eleven…

… we used plain language; integrated guidance notes into the form; tailored the length of the form to meet the needs of the majority of users; and we used colour coding to distinguish the form’s three distinct parts.

Before: 26 page form

After: 11 page form

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