Royal Mail invoice design
Sector
Public
Returns on investment
- Increased account settlement
- Improved customer satisfaction
- Reduced in-bound customer queries
Client quote
BoagMcCann demonstrated high levels of commitment and diligence during the process of redesigning Royal Mail’s invoice to business customers. The agency was rigorous in its approach to researching the full range of information design issues before generating a solution. The testing procedure they used was exemplary. The project required the assimilation of a high level of technical detail and the agency swiftly acquired a working knowledge of Royal Mail systems and processes which enabled it to design the best solution for us.
Susan Lewis
Senior Brand Strategy Manager
Other projects for this client
- Language style guides and toolkits
- Template design and development
Project tags
Our redesign of Royal Mail B2B invoices improved payment speed, reduced invoice-related helpline calls and improved customer satisfaction.
We provided more detail in transaction listings allowing faster account reconciliation. We gave the invoices clearer, more visible titles, and provided clear helpline and ‘how to pay’ information which obtained plain language accreditation.
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