BoagMcCann
Client login

T-Mobile bill design

Sector

Telecommunications

Returns on investment
  • 10% increase in customer satisfaction
  • Reduction in 28 full-time equivalent Customer Service Representatives in the call centre
Client quote

BoagMcCann have been a real support on this project maintaining high quality standards as well as giving expert guidance.

John King
Senior Product Manager for CRM & Billing

Project tags

Our bills for T-Mobile reduced bill-related helpline calls – saving 28 full-time staff.

  • We added last month’s bill total and payments
  • We moved all customer details to standard locations
  • Large phone numbers identify which user the pages relate to
  • Graphs provide a visual snapshot of how each price plan has been used

Before

After

RELATED WORK

HM Revenue and Customs
 
 Our redesigned HMRC Self Assessment reminders increased payments by £300 million.
British Gas
 
 Reduced sheets used in British Gas consumer bills by 50%.
Scottish Life
 
 Our Scottish Life ‘with profits’ bonus mailing significantly reduced customer service calls.
T-Mobile
 
 Our bills for T-Mobile reduced bill-related helpline calls – saving 28 full-time staff.
Yorkshire Water
 
 Reduced customer complaints by 50% for Yorkshire Water.
Royal Mail
 
 Improved payment speed, reduced helpline calls and improved customer satisfaction for Royal Mail.
EDF
 
 Improved EDF Energy's JD Power CSAT from 4th to 2nd.
Southern Water
 
 Coming soon
ARVAL
 
 Coming soon
Coutts
 
 Coming soon
3 Mobile
 
 One-sheet bill with improved customer experience for mobile brand '3'.